2023 Customer Service Forum
Thursday, March 30, 2023
Schedule:
9:00am- 9:15 AM Opening Messages
9:15-10:15 (Topic Discussion)- Improving internal relationships for positive external business | Shelia Haddad
10:15- 11:15 (Topic Discussion)- Company Culture | Jennifer Fox
11:15-11:30 Break
11:30-12:30 (Topic Discussion)- Overcoming disgruntled customers | Mickey Thomas
12:30-1:30 LUNCH BUFFET
1:30-2:30 (Topic Discussion)- Always asking probing questions when taking a customer call | Lisa DiDomenico
2:30-4:30 Group Discussion Panel
4:30 Closing Comments
Radisson Hotel
2400 Old Lincoln Hwy,
Trevose, PA 19053
April 14, 2023 | Dinner at 7:00 PM, Educational Seminar at 7:30 PM
Topic: Small Flies
Speaker: John Singletary, Nisus
Credits: 1-CORE, 2-11, 18, 23
Cost: $50 for members; $70 for non-members
Virtual Attendance: $25 for members; $40 for non-members
