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2025 Customer Service Forum

  • 03/19/2025
  • 9:00 AM - 4:30 PM
  • Crowne Plaza, Philadelphia-King of Prussia

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2025 Customer Service Forum


Wednesday, March 19th, 2025
Crowne Plaza Philadelphia/King of Prussia

260 Mall Blvd, King of Prussia, PA 19406

9:00am - 4:30pm

Theme: Bridging the Gap Between Technology and Customer Service

Join us for the return of the 2025 Customer Service Forum, proudly hosted by the Pennsylvania Pest Management Association in collaboration with the Pest Women in Pest Management. This event is a prime gathering for customer service representatives, office personnel, managers, and owners who are eager to engage in a day filled with collaborative discussions about "the office" and its pivotal role in business success.


Agenda Items:

Morning Session includes an interactive panel discussion with:

  • Ben Snyder, Vice President of Business Development and Customer Experience, Viking Pest Control
  • Ka Tsu, Avoca
  • Tim Drewes, Operations Manager, The Pest Rangers
  • Jodie Gallagher, Operations Manager, Hoffman’s Exterminating

Topics include:

  • Future of Client Services in Pest Control
  • Leveraging Technology for Better Client Communication
  • Balancing Automation with Personalization
  • The Role of Mobile Technology in Field Services


Afternoon session includes smaller breakout round table discussions to dive deeper into the morning topics.


Donations for A Woman's Place Domestic Violence Shelter


The PA Women in Pest Management will be collecting donations to provide to A Woman's Place, a local organization helping those surviving domestic violence. Anybody who brings a donation to the Customer Service Forum will receive a complimentary ticket to win a raffle basket donated by the PA Women in Pest Management. A full list of donation needs is listed below. Thank you for helping us help others! 


Copyright 2018 Pennsylvania Pest Management Association.
"Pennsylvania Pest Management Association" is a 501(c)6 non-profit organization. 300 North 2nd Street, Suite 1002, Harrisburg, PA 17101
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