Customer Service Forum
Thursday March 3, 2022
Crowne Plaza Philadelphia/King of Prussia
260 Mall Blvd, King of Prussia, PA 19406
Join us for our 2022 Customer Service Forum hosted by the Pennsylvania Pest Management Association in partnership with the Pest Women in Pest Management. Join other customer service representatives, office personnel, managers, and owners for a day of collaboration discussing all things related to “the office.” One of the most critical business foundations is customer service and implementation. Learn from others what works in their office and what new technologies and methods people use for efficiency.
Speakers:
Eve Pappas- Hoffman Exterminating
Lisa DiDomenico- Bayer Environmental
Margaret Garcia- Grit PPO
Audrey Hall- EcoServe Pest Services
Schedule:
10:00am Opening Messages
10:05am Sponsor Messages
10:15-11:15 (Topic Discussion)- Learn how companies provide a great customer experience.
11:15- 11:30- BREAK
11:30-12:30 (Topic Discussion)- Tools used in managing day-to-day operations, including CRM, Communication (Phone, Email, Text), Human Resources, GPS, and other technology that helps in the office.
12:30-1:30 LUNCH BUFFET
1:30- 2:30 (Topic Discussion)- Company Culture
2:30-3:00 (Group Discussion)
3:00-4:30 (Happy Hour- Well Drinks) Sponsored by Forshaw & Catchmaster
“The forum is interactive. Eve and Lisa address common customer service issues that CSR’s encounter regularly and offer specific ways to deal with them. This forum is a “can’t miss” learning opportunity for new and experienced CSR’s.” - Bill Cowley, Cowley Pest Services. Farmingdale, New Jersey
NPMA members based in states outside of PA should email cwright@versantstrategies.net to receive member pricing. We will authenticate your membership via NPMA.