Customer Service Forum
March 2, 2022
Crowne Plaza Philadelphia/King of Prussia
260 Mall Blvd, King of Prussia, PA 19406
Eve Pappas- Hoffman Exterminating
Lisa DiDomenico- Bayer Environmental
Margaret Garcia- Grit PPO
Audrey Hall- EcoServe Pest Services
10:05am Sponsor Messages
10:15-11:15 (Topic Discussion)- Learn how companies provide a great customer experience.
11:15- 11:30- BREAK
11:30-12:30 (Topic Discussion)- Tools used in managing day-to-day operations, including CRM, Communication (Phone, Email, Text), Human Resources, GPS, and other technology that helps in the office.
12:30-1:30 LUNCH BUFFET
1:30- 2:30 (Topic Discussion)- Company Culture
2:30-3:00 (Group Discussion)
NPMA members based in states outside of PA should email email@example.com to receive member pricing. We will authenticate your membership via NPMA.