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  • 2022 Customer Service Forum

2022 Customer Service Forum

  • 03/02/2022
  • 10:00 AM - 3:00 PM
  • Crowne Plaza Hotel- 260 Mall Blvd, King of Prussia, PA 19406



Customer Service Forum

March 2, 2022

Crowne Plaza Philadelphia/King of Prussia

260 Mall Blvd, King of Prussia, PA 19406


Eve Pappas- Hoffman Exterminating

Lisa DiDomenico- Bayer Environmental 

Margaret Garcia- Grit PPO

 Audrey Hall- EcoServe Pest Services


 10:00am Opening Messages 

 10:05am Sponsor Messages
 10:15-11:15 (Topic Discussion)- Learn how companies provide a great customer experience.
 11:15- 11:30- BREAK
 11:30-12:30 (Topic Discussion)Tools used in managing day-to-day operations, including CRM, Communication (Phone, Email, Text), Human Resources, GPS, and other technology that helps in the office. 
 12:30-1:30 LUNCH BUFFET
 1:30- 2:30 (Topic Discussion)- Company Culture
 2:30-3:00 (Group Discussion)

NPMA members based in states outside of PA should email cwright@versantstrategies.net to receive member pricing. We will authenticate your membership via NPMA. 

Copyright 2018 Pennsylvania Pest Management Association.
"Pennsylvania Pest Management Association" is a 501(c)6 non-profit organization. 300 North 2nd Street, Suite 1002, Harrisburg, PA 17101
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