2024 Customer Service Forum
260 Mall Blvd, King of Prussia, PA 19406
Schedule:
9:00 - 9:15 AM Opening Messages
9:15-10:15 AM Keynote Speaker | Duane Cashin
10:15- 10:30 AM Break
10:30 AM -12:00 PM Panel Discussion
12:00-1:00 PM Lunch
1:00-2:00 PM Panel Discussion
2:00-3:00 Survey Question/Breakout Sessions
3:00-3:30 Closing Comments
Join us for the highly anticipated 2024 Customer Service Forum, proudly hosted by the Pennsylvania Pest Management Association in collaboration with the Pest Women in Pest Management. This event is a prime gathering for customer service representatives, office personnel, managers, and owners who are eager to engage in a day filled with collaborative discussions about "the office" and its pivotal role in business success. At the heart of any thriving business is the strength of its customer service and the effectiveness of its implementation. This forum serves as a unique platform to exchange insights, learn from the experiences of others, and explore the innovative technologies and methods that are driving office efficiency to new heights. We are excited to announce that our keynote speaker for the event will be the esteemed Duane Cashin from Cashin Sales. Renowned for his extensive expertise and dynamic approach, Duane will offer invaluable perspectives and strategies that are sure to inspire and empower attendees. Don't miss this opportunity to connect with like-minded professionals, expand your knowledge, and discover new tools to enhance your customer service and office operations. Join us at the 2024 Customer Service Forum for an experience that promises to be both enlightening and transformative! MC: Jeff King- President Pennsylvania Pest Management Association Panel Participants: Duane Cashin- Cashin Sales (Sales Consulting & Training Services) Tara Dempsey- Human Resource Manager, Frontline Pest Control Kevin Poland- President, American Pest