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  • 2023 Customer Service Forum

2023 Customer Service Forum

  • 03/30/2023
  • 9:00 AM - 3:00 PM
  • Crowne Plaza, Philadelphia-King of Prussia

Registration


Register

2023 Customer Service Forum

Thursday, March 30, 2023


Schedule:

9:00am- 9:15 AM Opening Messages

9:15-10:15 (Topic Discussion)- Learn how companies provide a great customer experience | Shelia Haddad 

10:15- 11:15 (Topic Discussion)- Company Culture | Jennifer Fox

11:15-11:30 Break

11:30-12:30 (Topic Discussion)Tools used in managing day-to-day operations, including CRM, Communication (Phone, Email, Text), Human Resources, GPS, and other technology that helps in the office | Mickey Thomas

12:30-1:30 LUNCH BUFFET

1:30-2:30 (Topic Discussion)- Always asking probing questions when taking a customer call | Lisa DiDomenico

2:30-4:30 Group Discussion Panel

4:30 Closing Comments


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"Pennsylvania Pest Management Association" is a 501(c)6 non-profit organization. 300 North 2nd Street, Suite 1002, Harrisburg, PA 17101
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