2023 Customer Service Forum
Thursday, March 30, 2023
Schedule:
9:00am- 9:15 AM Opening Messages
9:15-10:15 (Topic Discussion)- Learn how companies provide a great customer experience | Shelia Haddad
10:15- 11:15 (Topic Discussion)- Company Culture | Jennifer Fox
11:15-11:30 Break
11:30-12:30 (Topic Discussion)- Tools used in managing day-to-day operations, including CRM, Communication (Phone, Email, Text), Human Resources, GPS, and other technology that helps in the office | Mickey Thomas
12:30-1:30 LUNCH BUFFET
1:30-2:30 (Topic Discussion)- Always asking probing questions when taking a customer call | Lisa DiDomenico
2:30-4:30 Group Discussion Panel
4:30 Closing Comments